ANTIGUA & BARBUDA TOURISM AUTHORITY

NEWS AND SPECIALS

Back to Antigua & Barbuda Tourism Authority

HOTELS FRONT DESK EMPLOYEES BEGIN 4-WEEK PRACTICUM IN PURSUIT OF GLOBAL CERTIFICATION
Wednesday 6th April 2011

Eighteen (18) Front Desk Representatives commenced a four-week practicum on the job exercise last week. This is a continued process aimed at providing them with the opportunity to acquire their internationally recognized certification and designation as Certified Front Desk Representatives. This following an intensive one-week training session which ended last Friday with a written exam set by the American Hotel & Lodging Educational Institute (AH&LEI).

In keeping with the requirements of the Hospitality Skills Certification (HSC) training, each of the participating properties has appointed a Skills Mentor who will work with the participant and oversee their day to day activities. They will provide coaching and mentoring, to ensure that the participants follow international standards in carrying out their duties. At the end of the ‘on-the-job’ practicum, each employee’s performance will be assessed. This assessment coupled with the results from the already written exam forms the basis on which the participants will gain their recognition.

Speaking at the end of the training exercise, Cynthia G Simon, Manager, Tourism Training, Education, and Awareness within the Minis-try of Tourism, noted that the Ministry continues to place emphasis on training and development for the hospitality sector as it remains critical for improving the quality of our tourism product for the twin-island state. She applauded the employees who were engaged in the training for their high level of participation which was reflected in their willingness to learn and the sharing of their own experiences. The participants also expressed commitment to take ownership of their role and rise to the challenge issued by Jean Ricot Dormeus, OAS local representative at the commencement of the training exercise, to think and act as ‘Director of First Impression and Keeper of the Source of Service Excellence’. The importance of languages in their field was also emphasised by the Facilitator, Louise John who included in the training, commonly used conversational words and phrases in three other languages.

The on-going execution of the 3-year Capacity Building: Tourism Training and Certification project (2008-2011) with the financial support of the Organization of American States have to date benefitted in excess of 200 tourism and hospitality industry workers, several of whom have achieved internationally recognized certification in the areas of Front Desk, Food & Beverage and Housekeeping. Additionally, many properties now have on their staff Certified Hospitality Department Trainers (CHDTs) who have been equipped with the skills to provide on-the-job training for staff in various areas of their hotel operations.


Click here for all News and Specials for Antigua & Barbuda Tourism Authority

 
connect with antiguanice.com
FacebookTwitterYoutubeNewsletterRSS

contact
NAME: Colin C. James
TEL: +1 (268) 562-7600
FAX: +1 (268) 562-7602
EMAIL: info@visitaandb.com
ADDRESS: ACB Financial Centre High and Temple Streets St John's Antigua
FIND US ON: Facebook Twitter
WEBSITE: Click here

news and specials

WELLNESS MONTH

Thursday 9th January 2025
Embrace a healthier lifestyle and enjoy the beauty of the island while focusing on your well-being. ...
Read More

ANTIGUA & BARBUDA RANKED NO. 1

Monday 6th January 2025
As the new year kicks off, there’s no better way to shake off the winter blues than to bask in the...
Read More

HISTORIC ACHIEVEMENT

Monday 23rd December 2024
Antigua and Barbuda marked a historic milestone over the weekend. On Saturday, December 21st, V.C. B...
Read More

ART WEEK 2024

Tuesday 26th November 2024
Experience Art: Color, Music, Culture. Join us for the Antigua Barbuda Art week. ...
Read More

RETURN TO ANTIGUA AND BARBUDA

Tuesday 19th November 2024
Ultra-low fare carrier Frontier Airlines (NASDAQ: ULCC) is returning to Antigua and Barbuda next yea...
Read More

All News Stories and Specials


video
"The Beach is just the Beginning"