EXCEEDING ALL SERVICE EXPECTATIONS VIRTUAL WORKSHOP Monday 26th September 2022
An amazed customer is a loyal customer and the relationships developed through a single positive customer service experience not only can help deliver a sale but can also create a customer that ensures repeat sales for years to come. In order to achieve great customer service, companies need to ensure their support teams are properly qualified to provide solutions to a wide range of questions and issues - this is where customer service training becomes so important.
Introducing Exceeding All Service Expectations - E.A.S.E Customer Service 2 Day Virtual Workshop!
The objective of the E.A.S.E workshop is for participants to understand key customer service concepts, satisfaction, and the relationship between customer service and customer experience. At the culmination of the workshop, attendees will be issued a Certificate and a E.A.S.E Pin.
Facilitator: Ms. Shirlene Nibbs
Dates: 2 Days to choose from, (Tues & Wed 18th & 19th October 2022) or (Thurs & Fri 20th & 21st October 2022)
Venue: Online Zoom
Time: 9:00am to 1:00pm
Cost: ONLY EC $350.00
WHO SHOULD ATTEND THE E.A.S.E WORKSHOP? Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
TOPICS TO BE COVERED:
- Customer Service in the Current Century,
- Contributing to the Service Culture,
- Communication Skills,
- Encouraging Customer Loyalty
- Service Breakdowns and Service Recovery
Register here. Please note payment is to be remitted at the ABHTA office by Friday 14th October 2022.
For more information please call the ABHTA Office at 462-0374 or email abhta@antiguahotels.org
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